India Now Needs Knowledge Workers to Leap Ahead in BPO Essay

India’s BPO leadership is widely believed to be pegged to its ability to successfully leap to the next quantum level of knowledge-intensive services. As one of the undisputed spearheads of BPO 3. 0, in which BPO service providers are creating stakeholder value and driving competitive advantages for their clients, India desperately needs high quality human talents who can deliver value through knowledge.

Not surprisingly therefore, having smartly-trained talents with globally relevant credentials occupy the wish list of all BPO big guns across India and we are witnessing several large-scale and innovative BPO training experiments. Hyderabad, home to some of the best known international and domestic BPOs, now has its first worldclass BPO training provider. Nucleus Group Inc. , a veteran in corporate training started by Indian School of Business alumni, recently acquired the Authorized Certification Training Provider (CTP) license from the US-based global BPO standards leader (BPO Certification Institute Inc, www. pocertifications. com) and has already commenced its BPO certification training operations for 13 BCI certification programs.

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Most notably, Nucleus is the first organization in entire South India to be offering the same BPO training programs for senior agents, team leaders and managers aligned to the international HCMS21 standards that are offered in 40+ countries across 400+ hottest BPO locations. We expect Nucleus to deliver the finest quality BPO training and BCI has authorized them to create special BCI Assessment Centers, where BCI’s international certification assessments and examinations will be organized. We are confident that Nucleus’ experience in human capacity development will help it deliver the very best of BPO training to some of the most demanding of BPO organizations in India and BCI is committed to supporting it every inch of its way” said Mr. Sanjeeva Shukla, Executive Vice president BCI on the occasion of the formal inauguration of the Nucleus BPO Academy. Dr. Srinivas Telukunta, Managing Partner for Nucleus Group expressed the confidence that the Nucleus certification training programs configured along BCI’s global standards will greatly help increase capability levels of BPO professionals and BCI certifications will make them globally employable. “Internationally, BPOs showcase their BCI credentialed talents to attract more and bigger clients nd we want Indian BPOs too to start doing this. ” added Dr. Telukunta.

Talking about Nucleus plans over the next few months, Mr. Pradeep Adireddy, Director for Alliances said that “we are well on our way to establishing Nucleus as India’s largest provider of Certification Training programs across most professional disciplines and domains imaginable – BPO, Project Management, ERP, Consulting, HR, Training & Development, etc. Nucleus Group Inc (Holding company for “Nucleus Executive Training”) provides more than two dozen executive trainings like PMP (Project Management Professional), CBAP (Certified business analysis professional), ITIL (Information Technology Infrastructure Libraries) etc in addition to project management consultancy, development of customized ERP and project management applications etc for increased organizational effectiveness. They have several branches in Hyderabad (Ameerpet, Dilsukhnagar & Miyapur) and Vishakhapatnam and are set to start operations in Chennai, Bangalore and Pune shortly.

Nucleus Group cordially invites you to attend the partnership ceremony being held in Hyderabad on Nov 30. The venue and other details regarding the event are presented below. About Nucleus Group Inc: Nucleus Group was founded in 2009 by Alumni from the Indian School of Business (ISB, Hyderabad) and within a span of less than one year, grew to a size of more than 50 members and plan to recruit another 100 employees in the next one year.

They offer more than two dozen executive trainings and certification programs (PMP, CBAP, ITIL, COBIT, CCNA, CCNP, MS Project, BPO certifications etc) in addition to management consulting and management IT applications development. About BPO certification Inc (BCI): BPO Certification Institute, Inc. , (BCI) is the world’s largest competency certification company in BPO domain based in United States, offering certification for BPO Professionals and research/advisory services to global BPO Industry.

BCI was established in 2004 in Texas, while BPO industry was shaping up. BCI’s mission is to empower the Global BPO Industry through knowledge and talent. BCI is committed to offer through its Certification programs, thoroughly researched, rigorous and tested competency measurement and suitability optimization solutions to both – clients, who outsource their non-core, yet important tasks to BPO outfits; and companies who are engaged in Business Process Outsourcing Services.

This helps BPO companies induct, groom, train, develop, appraise and retain professional talents and drive their performances. BCI aims to provide to millions of BPO professionals in a reliable, globally valid with sharply focused qualifications which will help them distinguish themselves from others and hence, power their BPO careers ahead.