are becoming more diverse within the organizations day by day. The CEO of
fortune 500 believed that workforce diversity is basically a vital business
imperative (Gilbert and Ivancevich,2000). Since diversity indicate admittance
of all the groups at different levels in an esteemed organization. Therefore,
handling diversity expertly has become a day to day issue and utmost
challenging task for all the organization throughout the entire world
regardless about the structure of the organization. Hence, efficiently managing
diversity issues and other necessity activities such as recruitment, selecting
the right person for the right job and training of the employees is very much
essential for an organizations growth and development. The cultural diversity
can add value and if it can be effectively used in the proper context can
contribute in an organization competitive advantage (Orlando,2000). But then most
of the organization do not pay much attention to the diversity at the
workplace. So, its implications for useful administration, use of workers,
individuals and groups (Stone,2002). Workplace diversity indicates to the amount
to which an organization is culturally diverse. It is an array of differences
between an organization, these diversities encompass race, gender, ethnic
group, age, personality, tenure, education, organizational function, background
and more. There is no decisive definition of diversity. However (Cox,2001)
define diversity as” the variation of social and cultural identities among people
existing together in a defined employment or market setting”. Through this
article the author tries to define that diversity in a workplace or in an
esteemed business organization exist through social such as different religion
and cultural such as their own language, dressing, food habits
etc.(Thomas,1995) agreed that diversity does not related directly to “Race and
Gender” describes diversity as not synonymous with differences but encompasses
differences and similarities.
2)Types of Diversity in a workplace: –
are some certain categories that can impact in our work culture are age,
gender, Sexual orientation, religion, cultural differences and individual
capacity to do the work through the performance (Langton, Robbins &
Judge,2013). However (Griggs,1995) offers another classification of Diversity.
The author classified diversity into Primary and secondary dimensions. Primary
dimensions are basically those which are hard to change, these are basically
the human differences which are inborn, or which is having an important impact
on our socialization and crucial ongoing impact throughout our lives. Primary
diversity sets our basic self-image and has great influence on how we view the
world. The secondary dimensions of diversity are those that can be changed, but
are not limited to such as educational background, geographic location, income,
marital status, religious beliefs, and work experience. (Norton and Fox,1997)
argue that diversity in employees and changes within the organization are heavily
linked with each other and these two elements have rarely been integrated
adequately to meet the need of today`s fast paced economy worldwide.
2.1) Cultural Diversity: –
diversity indicates to the individuals from different cultures or societies may
also refers to different factors such as race, language, religion and sexual
orientation (Langton, Robbins & Judge,2013).
2.2) Gender Diversity: –
gender diversity can be defined as the combination of men and women and the
dynamics generated when they work as a team (Diaz-Garcia, Gonzalez-Moreno,
&Saez-Maortinez,2013). These helps in developing management skills and the
decision-making process boost creativity and innovation.
2.3) Age or Generational Diversity: –
differences in a work place may have up to three generations all whom have very
different life experiences, values and traditions (Langton, Robbins &
2.4) Diversity in Personality: –
refers to a set of distinctive personal characteristics including motives,
emotions, values, interests, attitudes and competency. Personalities can
influence the organizational culture of a work place. Employees can be defined
according to their individual characteristics besides gender, race and age. An
individual`s personality influences their job performance (Harrison, price,
Gavin & Florey,2002).
3)Advantages and Disadvantages of Workplace Diversity:
stands for difference in all manner and form. Diversity leads towards more out
of the box thinking yet it can also create contention and disunity. So, let’s
have a look about different advantages and disadvantages in a diversified
3.1) Advantages of workplace Diversity: –
*Innovation: -People from different
background and various cultures don’t think or work alike thus it encourages
more unique and out of the box thinking and it helps in new ideas, inventions
*Profitability: -A diverse organization
knows very well how to market or sell their products and services in this
diverse consumer population. Marketing is all about knowing the needs of the
consumer and there is no better way of doing it rather than recruiting from
those people you are trying to sell to.
*Friendliness: -Collaboration amongst diverse
employees can bring out the uniqueness and creativity within the employees.
Employees feel good about the diversity that occurs naturally rather than
forcing diversity into the workplace.
*Talent Pool: -A wider selection of people to
choose from. For example-organization can search for the right talent they are
looking for worldwide. Why limit themselves by recruiting those from a university,
country or educational background.
*Better service to diverse customers: -Marketing
strategies by targeting new countries are successful when the knowledge and
skill of the local talents utilized in a country. Thus, it will help companies
to become able to serve this broad range of diverse customers in a better way.
*More engagement in internal cross training: -This stands
for departments to work together as a team. So, if companies should be able to
increase overseas employment then it could help them to increase in
understanding of cultures or one can say simply a world without borders.
3.2) Disadvantages of Workforce Diversity-
*Difficulty to communicate-In a diverse
workplace with various generation working towards one common goal should find
it hard to communicate and understand each other. Thus, it might stand as one
of the set backs for them to achieving their common goal. Thus, it is essential
to have balance when there are conflicting opinions and needs. If people often
feel confused or threatened by individuals with views and backgrounds very
different from their own, constructive disagreements can create a bad political
atmosphere that might damage project advancements.
*Bureaucracy:-Decision making can be hindered
due to conflict views and opinions, thus corporate decisions and action take
*Unproductivity:-Different cultural identities and
values, or you can easily say when people don’t have things in common could
hinder the overall team spirit that is essential to reach the proposed level of
*Disunity: -When everyone in the company is
having different opinion about how the business should be run and managed.
Although it might sound positive for most people, but this can have a very
negative impact in a new workplace. This is because different perspectives,
thoughts and opinions can also be distracting as it can build a hostile
environment to work.
*Selecting candidates for a position: – There is
said to be conflict that could result in the selection of the right company as
well as selecting a more diverse candidate who is more suitable for the job.